NEW. Facet sub-page. EI is a crowded term — this page needs to be sharp on how Steve uses it inside the model vs Goleman / generic usage.
/the-model/emotional-intelligenceSelf-awareness and empathy under load. How teams actually behave when things go wrong — when the project slips, when the announcement lands, when the room gets tense.
XXXX Steve to write 2 paragraphs. Specifically distinguish from Daniel Goleman's framing and from generic "EI" use, so the page has a clear point of view.
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XXXX citations.